The General Complaints Process (GCP) is based on the principle that the public is entitled to a fair and effective response to their complaints against the decisions and actions of Councils. It is required for the administration of complaints about minor breaches of the Council's Code of Conduct for Councillors and for dealing with general complaints about the administrative actions of Council. The GCP was adopted by the Scenic Rim Regional Council on 15 April, 2008 in accordance with the the Local Government Act 1993 and s.50 of the Local Government Reform Implementation Regulation 2008.

General Complaints Process

Ombudsman (Qld)

The Queensland Ombudsman’s Office is an independent complaints investigation agency. If a member of the community believes that any local or Queensland government department has dealt with them in an unfair manner, the Ombudsman’s Office is there to hear and investigate those complaints.

The following table shows examples of the types of complaint that the Ombudsman’s Office investigates.

Qld Government Departments	Local Government	Public Agencies
Licences and motor vehicle registration Child protection Workplace health and safety Access to State provided benefits Environmental control issues Crown land and water resource allocation School problems Public housing eligibility Prison concerns Land resumption Public hospital issues	Rates and charges Land use, building or licensing decisions Services such as garbage, roads, footpaths, drainage, water supply and sewerage Issues of notices (e.g. weeds, dangerous dogs) Enforcement of local government laws Environmental management	Workers conpensation claims Legal aid applications Public trustee matters Superannuation payments

The Ombudsman’s Office also offers services to help local governments improve their complaints-management processes.

Visit www.ombudsman.qld.gov.au.