Council services

Updated: 22 May 2020

Council Customer Service Centres

Scenic Rim Regional Council Customer Service Centres at Beaudesert, Boonah and Mount Tamborine will reopen on Moday 25 May. To keep everyone safe while visiting the centres, Council has arranged the following:

Sneeze guards have been installed
Floor decals to indicate safe distancing have been installed
There will be a maximum number of five customers permitted in our Beaudesert Administration Centre at one time, two at Boonah Customer Service Centre and one at Tamborine Mountain Customer Service Centre.

Other ways you can contact Council
There are many other ways that Council can help the community without face-to-face interaction:

Call our Administration and Customer Service Centres from Monday to Friday from 8.30am - 4.30pm by telephone: 07 5540 5111
Non-urgent enquiries can be emailed to mail@scenicrim.qld.gov.au or posted to Council's Beaudesert office - PO Box 25 Beaudesert
Access all our forms online www.scenicrim.qld.gov.au/council-services/payments-and-forms/forms you can email them through to mail@scenicrim.qld.gov.au, via post of faxed to Council.

Essential services

As at 15 May the following Council services are still operating:

road maintenance
compliance and park maintenance
business and community support
licensing and permit applications
building / plumbing and development approvals
customer contact call centre (as stated above)
waste collection, waste transfer stations and landfill sites (more information on waste services below).

Waste services remain open

Council Waste Facilities are open within normal operating days/times. Social distancing measures will be managed by Council staff on site.

How can I avoid or reduce visits to the Waste Transfer Stations during COVID?

Consider what waste you are generating and perhaps delay projects that may generate large volumes of waste. For example do those trees need to be pruned at this point in time?
Support a local business by ordering a waste collection or skip bin service from a commercial service provider.
Consider visiting the waste transfer station during weekdays.
Reuse, recycle or re-purpose waste materials.
- Is now the time to learn how to home compost food scraps and garden organics?
- Set-up a separate recycling station in your home to better separate items that go in the yellow-lid bin – only paper, cardboard, aluminium, hard plastic and metal.
Postpone your visit to a transfer station until you have a full load of waste.
Make full use of your household waste and recycling bins as Council’s kerbside bin collection services are still running.

EFTPOS available at Beaudesert, Canungra, Tamborine Mountain and Boonah Waste Facilities to reduce cash handling during COVID.

Council facilities

Scenic Rim Regional Council Cultural Centres
Council's Cultural Centres, including The Centre Beaudesert, Vonda Youngman Community Centre and Boonah Cultural Centre, will temporarily close on Saturday 28 March once existing bookings from the Queensland Electoral Commission have been completed.

Aside from this existing booking, there are currently no other exhibitions, events or programs being held at any of the Centres.

Council is currently looking at a virtual exhibition for its Above and Below Exhibition, which was scheduled to open this Friday at The Centre Beaudesert.

Scenic Rim Regional Council Libraries

Council's libraries will reopen from Monday 18 May for a 'Click and Collect' service only. This service includes the following details:

Ring your local branch to place an order or place your order online http://scenicrim.spydus.com/cgi-bin/spydus.exe/MSGTRN/WPAC/HOME
Limit of 10 items able to be picked up at one time.
Any items previously placed on reserve (if available) can be picked up.
Pick up hours are 9am to 3pm Monday to Friday (Canungra 10am to 3pm) however you must call your local branch to arrange a time to collect.

Please note:

No photocopying, printing, or public computer services available at this time.
No browsing or reading in the library.
No cash or payments can be taken.
Returns can still be placed in the after-hours chute.
Maintain social distancing and hand washing hygiene

Library branches:

Beaudesert 5540 5142 Boonah 5463 3064
Canungra 5543 5791 Tamborine Mountain 5540 5473

eResources: There is a diverse collection of resources online - ebooks, audiobooks, puzzles and movie streaming. There's something for everyone and our librarians can assist you in the use of these online resources. www.scenicrim.qld.gov.au/our-community/libraries/eresources Please call them on the telephone numbers below if you need their assistance.
additional borrowing capacity: To support the community during this time, libraries have extended the borrowing time to 30 June 2020 and doubled the number of items available to borrow to 40. All existing loans will be extended until 30 June. Any library cards, which have expired, or are due to expire will automatically be renewed so you can continue accessing our eResources online.

Community pools
While public swimming pools can also be opened, Council owned swimming pools are now closed for winter, and will remain closed. This includes the pools at Boonah, Rathdowney, Beaudesert, Canungra and Tamborine Mountain.

Council-controlled campgrounds
All Council-controlled campgrounds within the Scenic Rim Region are closed until further notice. This includes the campgrounds located at:

Andrew Drynan Park, Running Creek
Bigriggan Park, Rathdowney
Burgess Park, Lamington
Darlington Park, Kerry
Stinson Park, Lamington
Flanagan Reserve, Barney View
Lake Moogerah Caravan Park, Moogerah
Sharp Park, Witheren, and
Rathdowney Memorial Grounds, Rathdowney

All requests for refunds on pre-bookings can be requested through the park operator at each location.

Parks, playgrounds and barbecues
As at 11.59pm on 15 May, Council's playgrounds, skateparks and barbecue facilities will open subject to the Queensland Government's roadmap to easing Queensland's restrictions, which means no more than 10 people at a gathering at these facilities at any one time. Please ensure that you maintain social distancing and hand washing hygiene.

Community-leased facilities
All Council-controlled community leased facilities within the Scenic Rim region are closed until further notice. Council has advised all lessees of community facilities of the requirement to close. If you are a regular user of these facilities please contact the community group that facilitates your access to these facilities if you have any questions.

Beaudesert Nursery
Council has closed the Beaudesert Nursery to public access for redeeming Free Tree Vouchers. The Saturday Free Tree Day scheduled for Saturday 2 May 2020 is also suspended. Due to the cancellation of the Beaudesert Free Tree Day, existing 2019/20 free tree vouchers will be honoured in 2020/21 at the Beaudesert Nursery.

Skate parks
As at 11.59pm on 15 May, Council's skateparks will open subject to the Queensland Government's roadmap to easing Queensland's restrictions, which means no more than 10 people can gather at a skatepark at any one time. Please ensure that you maintain social distancing and hand washing hygiene. Scenic Rim skate parks are located at the following sites:

Vonda Youngman Community Centre, Tamborine Mountain
Moriarty Park, Canungra
Middle Park, Tamborine
Jubilee Park, Beaudesert
Coronation Park, Boonah
Kalbar Showgrounds, Kalbar

Resources

COVID-19 Fact sheet: Food businesses, caravan and camping parks