Council services

 

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Council services

Updated: 26 June 2020


Council Customer Service Centres

Scenic Rim Regional Council Customer Service Centres at Beaudesert, Boonah and Tamborine Mountain reopened on Moday 25 May. To keep everyone safe while visiting the centres, Council has arranged the following: 

  • Sneeze guards have been installed
  • Floor decals to indicate safe distancing have been installed
  • There will be a maximum number of five customers permitted in our Beaudesert Administration Centre at one time, two at Boonah Customer Service Centre and one at Tamborine Mountain Customer Service Centre.

Other ways you can contact Council
There are many other ways that Council can help the community without face-to-face interaction:

Council facilities 

Scenic Rim Regional Council Cultural Centres

26 June update: Scenic Rim Regional Council Community and Culture Centres are set to reopen over the next few weeks following the easing of COVID-19 restrictions by the Queensland Government. Read the full statement from Council here. More information regarding the opening dates for each centre is below: 

The Vonda Youngman Community Centre

  • Open for hire from Monday 29 June
  • Stage 3 restrictions will apply from July 10 (gatherings of up to 100 people). The centre will be made available for hire and for regular programming
  • To comply with social distancing guidelines, each space within the centre has a limited occupancy: auditorium - 92, stage - 27, dance room – 15, conference room -27, kitchen - 11, dressing rooms – 5.

Boonah Cultural Centre

  • Stage 3 restrictions will apply from July 10 (gatherings of up to 100 people). The centre will be made available for hire and for regular programming and events
  • To comply with social distancing guidelines, each space within the centre has a limited occupancy: Teviot Room/cinema - 34, the Heritage Room - 30, auditorium - 109, stage - 10, kitchen - 6
  • The Boonah Cultural Centre will only be open when there is an event or booked for hire.

The Centre Beaudesert

  • Open for hire and events from Monday 13 July
  • Stage 3 restrictions will apply from July 10 (gatherings of up to 100 people)
  • To comply with social distancing guidelines, each space within the centre has a limited occupancy: café – 9, meeting room 2 - 16, meetings room 1 and 2 combined - 26, auditorium - 93, stage - 29, dressing room - 8
  • The Centre Beaudesert will only be open when there is an event or booked for hire
  • The Gallery will remain closed until October.

All

  • All hirers are required to submit a COVID Safe Plan to council prior to using the venue
  • Contact sheets of attendees to the venue are to be managed by hirers
  • Council staff will be on site to assist
  • A deep clean of the venue has been undertaken prior to opening

 

Scenic Rim Regional Council Libraries

Council's libraries are now open for a limited service

Due to COVID-19 restrictions and keeping our communities safe, libraries are available for a limited service only. Please read the below before visiting your local library:

  • Visitors will need to sanitise their hands as they enter
  • Visitors will need to provide their library card number or details (as per government directives)
  • Library returns, browsing and borrowing of physical items is available between 10:00am and 4:00pm Monday to Friday only. (Please note: Canungra is closed for lunch from 1:00pm - 2:00pm)

Our 'Click or Call and Collect' service is still available:

  • Ring your local branch to place an order or place your order online 
  • There is a limit of 10 items that can be picked up at one time
  • Any items previously placed on reserve (if available) can be picked up
  • Pick up is available by appointment only between 9:00am and 10:00am

Please note:

  • No photocopying, printing, scanning or public computer services available at this time.
  • There is also no seating available inside of the libraries
  • No cash or payments can be taken
  • Returns can still be placed in the after-hours chute
  • Maintain social distancing and hand washing hygiene

Library branches:

Beaudesert  5540 5142      Boonah 5463 3064
Canungra 5543 5791         Tamborine Mountain 5540 5473

  • eResources: There is a diverse collection of resources online - ebooks, audiobooks, puzzles and movie streaming. There's something for everyone and our librarians can assist you in the use of these online resources. www.scenicrim.qld.gov.au/our-community/libraries/eresources   Please call them on the telephone numbers below if you need their assistance.
  • Register online for free: If you aren’t already a member, all Scenic Rim residents can register online for free. Select this link to sign up today.

Community pools
While public swimming pools can also be opened, Council owned swimming pools are now closed for winter, and will remain closed. This includes the pools at Boonah, Rathdowney, Beaudesert, Canungra and Tamborine Mountain.

Council-controlled campgrounds
All Council-controlled campgrounds within the Scenic Rim region are open, this includes:

  • Andrew Drynan Park, Running Creek
  • Bigriggan Park, Rathdowney
  • Burgess Park, Lamington
  • Darlington Park, Kerry
  • Stinson Park, Lamington
  • Flanagan Reserve, Barney View
  • Lake Moogerah Caravan Park, Moogerah
  • Rathdowney Memorial Grounds, Rathdowney
  • Waterfall Creek Reserve, Maroon
  • Sharp Park at Witheren

Parks, playgrounds and barbecues
Council's playgrounds, skateparks and barbecue facilities are open subject to the Queensland Government's roadmap to easing Queensland's restrictions, which means no more than 20 people at a gathering at these facilities at any one time. Please ensure that you maintain social distancing and hand washing hygiene.

Community-leased facilities
All Council-controlled community leased facilities within the Scenic Rim region are closed until further notice. Council has advised all lessees of community facilities of the requirement to close. If you are a regular user of these facilities please contact the community group that facilitates your access to these facilities if you have any questions.

Beaudesert Nursery
The nursery is open again from Friday 3 July. Residents can redeem their free tree vouchers and will honour vouchers issued with 2019-2020 rates notices for those who may have missed an opportunity to collect their plants during the nursery’s COVID-19 closure - you can read the full statement from Council here. In line with COVID-19 restrictions and to keep the community safe the following measures are in place:

  • The number of customers allowed in the nursery at any one time has been limited to five
  • Only those collecting plants will be allowed into the nursery
  • Please bring a bag or container to carry your plants and remember browsing will be limited, particularly while other customers are waiting.

Skate parks
Council's skateparks are open subject to the Queensland Government's roadmap to easing Queensland's restrictions, which means no more than 20 people can gather at a skatepark at any one time. Please ensure that you maintain social distancing and hand washing hygiene. Scenic Rim skate parks are located at the following sites:

  • Vonda Youngman Community Centre, Tamborine Mountain
  • Moriarty Park, Canungra
  • Middle Park, Tamborine
  • Jubilee Park, Beaudesert
  • Coronation Park, Boonah
  • Kalbar Showgrounds, Kalbar

Essential services

As at 1 June the following Council services are still operating:

  • Road maintenance
  • Compliance and park maintenance
  • Business and community support
  • Licensing and permit applications
  • Building / plumbing and development approvals 
  • Customer contact call centre (as stated above) 
  • Waste collection, waste transfer stations and landfill sites (more information on waste services below).

Waste services remain open

Council Waste Facilities are open within normal operating days/times. Social distancing measures will be managed by Council staff on site.

How can I avoid or reduce visits to the Waste Transfer Stations during COVID?

  • Consider what waste you are generating and perhaps delay projects that may generate large volumes of waste.  For example do those trees need to be pruned at this point in time?
  • Support a local business by ordering a waste collection or skip bin service from a commercial service provider.
  • Consider visiting the waste transfer station during weekdays. 
  • Reuse, recycle or re-purpose waste materials. 
    • Is now the time to learn how to home compost food scraps and garden organics? 
    • Set-up a separate recycling station in your home to better separate items that go in the yellow-lid bin – only paper, cardboard, aluminium, hard plastic and metal.
  • Postpone your visit to a transfer station until you have a full load of waste.
  • Make full use of your household waste and recycling bins as Council’s kerbside bin collection services are still running.

EFTPOS available at Beaudesert, Canungra, Tamborine Mountain and Boonah Waste Facilities to reduce cash handling during COVID.

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