Council workers deserve respect: Stand against abuse

Published on 16 October 2025

Council CEO David Keenan said Council takes a dim view of any form of bullying, harassment or aggression.

"I want to remind everyone that Council staff are part of the community too, and in a small community like the Scenic Rim, every interaction matters,” Mr Keenan said.

“Speaking harshly or acting out of frustration could affect a Council worker who might be serving you today and standing beside you at the local footy field or in the shops tomorrow.”

Safe Work Australia defines workplace violence as any incident where a person is abused, threatened or assaulted at the workplace or while they are carrying out work, including physical assault, sexual assault, harassment or aggressive behaviour, such as stalking or verbal threats.

Exposure to violence or aggression can have lasting physical and psychological consequences, affecting not only the person targeted but also those who witness it. 

Harmful behaviour is not limited to physical attacks. Verbal abuse such as shouting, swearing, insults or ridicule can also cause long-term emotional damage and may escalate into more serious violence if left unchecked.

"Council’s Customer Charter commits staff to treating all community members with respect, and the same courtesy is expected in return,” Mr Keenan said.

“Council staff are not faceless bureaucrats - they’re locals simply trying to do their jobs and serve their community.

“Showing respect and support doesn’t mean agreeing with every decision, but it does mean engaging constructively.

"Politeness costs nothing, yet it builds trust, lowers tension and strengthens community spirit.

“Our people have a right to feel safe at work, and everyone deserves to go home safe at the end of the day.”

For more information about workplace violence go to safeworkaustralia.gov.au