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      • Be Flood Aware
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  • Home
  • Our Community
      BackOur Community
    • About Scenic Rim
        BackAbout Scenic Rim
      • Visit Scenic Rim
      • Towns and Villages
    • For Residents
        BackFor Residents
      • What's On
      • Annual Events
      • Community Directory
      • New to Scenic Rim
      • School Immunisation Program
    • Community and Culture
        BackCommunity and Culture
      • Arts Ablaze
      • Arts and Culture
      • Healthy and Active Community
      • Grants, Funding and Awards
      • Schools and Education
      • Spring Creek Master Plan
      • Youth Programs
    • Libraries
        BackLibraries
      • Locations and hours
      • Services
      • Catalogue
      • eResources
      • Events and activities
      • Membership
    • Facilities and Recreation
        BackFacilities and Recreation
      • Skateparks
      • Campgrounds
      • Swimming pools
      • Public Memorials
      • Off-leash areas
      • Boonah Airfield
  • Our Council
      BackOur Council
    • Councillors
        BackCouncillors
      • Mayor Greg Christensen
      • Division 1 Cr Derek Swanborough
      • Division 2 Cr Jeff McConnell
      • Division 3 Cr Virginia West
      • Division 4 Cr Michael Enright
      • Division 5 Cr Marshall Chalk
      • Division 6 Cr Duncan McInnes
      • Register of Interests
    • Meetings and Agendas
        BackMeetings and Agendas
      • Archived meetings
      • 2021 Meetings
    • Administration
        BackAdministration
      • Organisational Structure
      • Corporate Publications
      • Councillors' Code of Conduct
      • Council Policies & Documents
      • Careers with Council
      • Financial Information
      • Tenders and expressions of interest
      • Advocacy
      • 2020 Local Government Elections
      • Customer Charter
    • Contact us
        BackContact us
      • General Enquiries
      • Online Requests
      • Feedback and Complaints
    • Connect with Council
        BackConnect with Council
      • Have your Say
      • News and Announcements
      • Social Media
      • Online Requests and Feedback
      • Public Question Time
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        BackStatutory Information
      • Right to Information and Information Privacy
      • Privacy Statement
      • Publication Scheme
      • Complaints Management
      • Public Interest Disclosures
  • Council Services
      BackCouncil Services
    • Payments and forms
        BackPayments and forms
      • Fees and Charges
      • Rating Information
      • Rates Payments
      • Forms
    • Disaster Management
        BackDisaster Management
      • Emergency Services
      • Disaster Preparedness
      • Disaster Dashboard
      • Community Recovery
      • Plans and Documents
      • Fire Permits
      • Places of Last Resort
      • COVID-19
    • Economic Development
        BackEconomic Development
      • Why Do Business in the Scenic Rim?
      • Our Business Partners
      • Events
      • Funding Opportunities
      • Investing in the Scenic Rim
      • Tourism Development
      • Business Support
      • Regional Prosperity Strategy
      • One Scenic Rim
      • Scenic Rim Jobs
      • Business and Community Directory
    • Waste services
        BackWaste services
      • Waste Transfer Stations
      • Recycling and Waste Minimisation
      • Sewerage and Wastewater Disposal
      • Waste Levy Information
    • Infrastructure
        BackInfrastructure
      • Projects
      • Road Updates
      • Infrastructure Recovery
      • Inland Rail
    • Cemeteries
        BackCemeteries
      • Cemetery Locations
      • Interment Database
  • Our Environment
      BackOur Environment
    • Biodiversity
        BackBiodiversity
      • Catchment management
      • Flora and Fauna
      • Pest plants and weeds
      • Resilient Rivers Initiative
      • Sustainability
    • Environmental Initiatives
        BackEnvironmental Initiatives
      • One Million Trees Program
      • Environmental Grants
      • Habitat protection
      • Council Nursery
      • Scenic Rim Rivers Improvement Trust
  • Planning and Permits
      BackPlanning and Permits
    • Animal Management
        BackAnimal Management
      • Registration renewals
      • Cat Adoption
      • Declared pest animals
      • Wildlife
      • Noisy and nuisance animals
      • Prohibited and dangerous animals
    • Building and Plumbing
        BackBuilding and Plumbing
      • Building and plumbing information
      • Lodging a building and plumbing application
      • Backflow prevention devices
      • Building siting variation
      • Demolishing, removal and relocating buildings
      • On-site sewerage facilities
      • Rainwater tanks
      • Stormwater
      • Swimming pools and spas
      • Trees and dividing fences
    • Bromelton State Development Area
        BackBromelton State Development Area
      • About Bromelton
      • Development process
    • Compliance and Health
        BackCompliance and Health
      • Development Compliance
      • Public Health
      • Local Laws
    • Development Assessment
        BackDevelopment Assessment
      • Development Applications and Planning Online
      • Building and Plumbing
      • Local Heritage Register
      • Operational Works
      • Koala Habitat Protection
    • Growth Management Strategy
    • Planning Schemes
        BackPlanning Schemes
      • Scenic Rim Planning Scheme
      • Superseded Planning Schemes
      • Infrastructure Charges
      • Infrastructure Planning
    • Scenic Rim Flood Aware
        BackScenic Rim Flood Aware
      • Be Flood Aware
      • Riverine Flood Mapping
      • Flood Searches

Feedback and Complaints

 

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  4. Feedback and Complaints

Council welcomes feedback about its services at any time, but particularly if you have a concern or complaint about the way we have provided a service. 

If you are dissatisfied with a product or service delivered by the Council, its staff or a third party that represents the Council, you may wish to complain about the matter.

Making an information enquiry, submitting a request for service or providing general feedback is different to progressing a formal complaint. A formal complaint is a complaint about a decision, action or inaction of council and follows structured process. Follow the links below for further information.

ONLINE REQUEST OR FEEDBACK

COMPLAINTS MANAGEMENT PROCESS

Council is committed to the principles of transparency and fairness when handling customer compliments, requests and complaints. 

Regardless which process you are undertaking, you can expect to

  • be treated with courtesy and respect
  • have assistance provided to facilitate communication, which may include arranging an interpreter or involving an advocate
  • be advised that your contact or complaint has been received and be kept informed about the timeframes expected for a response
  • have your contact or complaint considered quickly and fairly
  • have your contact or complaint handled confidentially, where appropriate
  • be provided with information about other options that are available
  • receive feedback or an outcome to your contact or complaint

In return, we ask that you treat our elected members, staff, volunteers and representatives with the same courtesy and respect. Vexatious, malicious or discriminatory behaviour towards any Council officer will not be tolerated. Council keeps a record of reports received each year and improvements that have been made as a result of complaints received. You can find more information about complaints received by Council in our annual reports.

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Our Council

  • Councillors
      BackCouncillors
    • Mayor Greg Christensen
    • Division 1 Cr Derek Swanborough
    • Division 2 Cr Jeff McConnell
    • Division 3 Cr Virginia West
    • Division 4 Cr Michael Enright
    • Division 5 Cr Marshall Chalk
    • Division 6 Cr Duncan McInnes
    • Register of Interests
  • Meetings and Agendas
      BackMeetings and Agendas
    • Archived meetings
    • 2021 Meetings
  • Administration
      BackAdministration
    • Organisational Structure
    • Corporate Publications
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    • Council Policies & Documents
    • Careers with Council
        BackCareers with Council
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    • Tenders and expressions of interest
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    • 2020 Local Government Elections
    • Customer Charter
  • Contact us
      BackContact us
    • General Enquiries
    • Online Requests
    • Feedback and Complaints
  • Connect with Council
      BackConnect with Council
    • Have your Say
    • News and Announcements
    • Social Media
    • Online Requests and Feedback
    • Public Question Time
  • Statutory Information
      BackStatutory Information
    • Right to Information and Information Privacy
    • Privacy Statement
    • Publication Scheme
    • Complaints Management
    • Public Interest Disclosures

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