Image of Council Customer Contact Officer
Scenic Rim Regional is reopening its Customer Service and Administration Centres on Monday 25 May, in line with the Queensland Government’s roadmap to easing COVID-19 restrictions.
In preparation for their reopening, sneeze guards and floor decals to indicate safe distancing have been installed at Council’s Customer Service and Administration Centres at Boonah, Beaudesert and Tamborine Mountain and there will be limits to the number of customers permitted in each service centre at one time.
Scenic Rim Mayor Greg Christensen said Council had continued to provide essential services to the community as the COVID-19 situation has evolved and that the safety of the community and Council employees remained a priority as Council has begun reopening many of its facilities.
“To keep everyone safe during COVID-19, and in line with the Queensland Government’s social distancing guidelines, there will be maximum number of five customers permitted in our Beaudesert Administration Centre at one time, two at Boonah Customer Service Centre and one at Tamborine Mountain Customer Service Centre,” he said.
“Before visiting our Customer Service and Administration Centres, please consider whether your enquiry can be managed over the phone.
“Our Customer Contact Officers can answer most enquiries over the phone and are able to print out and post Council forms from our website to those who do not have access to a printer.”
Council’s libraries have reopened with a ‘click and collect’ service only at this time.
“Telephone your local library or go online to place an order and then arrange a pick-up time to collect your items,” Cr Christensen said.
As the COVID-19 situation continues, Council’s Ordinary Meetings remain closed to members of the public, however the audio will be livestreamed from The Centre Beaudesert. Audio recordings of Council’s meetings of 23 April and 11 May are available on Council’s website.
Members of the public will be able to listen in live to the Monday 25 May Ordinary Meeting, which begins at 9am, by clicking on the link from Council’s website here.
“We will continue to monitor the COVID-19 situation and will advise the community of when Council’s meetings will reopen to the public,” Cr Christensen said.
“In all of Council’s decision making in relation to the current situation, the well-being of our community and employees has been our key consideration.”