Changes in response to COVID-19
Council Customer Service Centres will reopen on Monday 25 May
Scenic Rim Regional Council Customer Service Centres at Beaudesert, Boonah and Mount Tamborine will reopen on Moday 25 May. To keep everyone safe while visiting the centres, Council has arranged the following:
- Sneeze guards have been installed
- Floor decals to indicate safe distancing have been installed
- There will be a maximum number of five customers permitted in our Beaudesert Administration Centre at one time, two at Boonah Customer Service Centre and one at Tamborine Mountain Customer Service Centre.
Customer Contact Officers are still available
There are many other ways that Council can help the community without face-to-face interaction:
- Call our Administration and Customer Service Centres from Monday to Friday from 8.30am - 4.30pm by telephone 07 5540 5111
- Non-urgent enquiries can be emailed to mail@scenicrim.qld.gov.au or posted to Council's Beaudesert office - PO Box 25 Beaudesert
- Access all our forms online www.scenicrim.qld.gov.au/council-services/payments-and-forms/forms you can email them through to mail@scenicrim.qld.gov.au, via post of faxed to Council.
Visit the COVID-19 webpage on the Scenic Rim Regional Council website for information on Council's ongoing response to COVID-19.
By phone
Our Customer Contact Centre is staffed 24/7 for business and after hours enquiries 07 5540 5111
In person
Due to Council's current response to COVID-19 please click here for current information about customer services.
Visit one of our three customer service centres in Beaudesert, Boonah and Tamborine Mountain.
Beaudesert Administration Centre - 82 Brisbane St
Hours: Monday to Friday, 8.30am to 4.30pm
Boonah Customer Service Centre - 70 High St
(agency for Queensland Government Services)
Hours: Monday to Friday, 8.30am to 4.30pm
Tamborine Mountain Customer Service Centre - Cnr Main St and Yuulong Rd (inside Tamborine Mountain Library)
Hours: Monday to Friday, 9am to 4.30pm
By Email
Email your enquiry or request for Council service to mail@scenicrim.qld.gov.au
Online
To complete an online request for service or to provide feedback follow the link below to submit via Council's website.
By Post
c/- Scenic Rim Regional Council
PO Box 25, Beaudesert QLD 4285
By Fax
07 5540 5103
Our Commitment To Service
Scenic Rim Regional Council has adopted a Customer Contact Charter to ensure we provide a customer-first business that is progressive, delivers a value-for-money service and ensures all business interactions are positive with decisions based on knowledge.
DOWNLOAD CUSTOMER CONTACT CHARTER
Information Privacy Collection Notice
Scenic Rim Regional Council collects your personal information only in order to deal with your enquiry. Your information will not be given to any other person or agency unless you have given us permission or we are required by law. Your personal information is handled in accordance with the Information Privacy Act 2009